At Tweaker, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase or service, we offer a clear and fair refund process as outlined below.
By using our website https://www.tweaker.in/ and purchasing products or services from us, you agree to the terms of this Refund Policy.
1. Refunds for Product Orders
We want you to be fully satisfied with your purchase. If you're not happy with your product, our refund policy is as follows:
Eligibility for Refunds: You may request a refund within [insert number of days, e.g., 30 days] of receiving the product. To be eligible for a refund, the product must be in its original, unused condition with all packaging intact, including accessories, manuals, and any other items that were included with the product.
Non-Refundable Products: Some products may not be eligible for a refund, including but not limited to:
Customized or personalized items
Digital products or services once they have been downloaded or accessed
Products marked as "Final Sale"
How to Request a Refund: To request a refund for a product, please contact our customer service team at [Your Contact Email] with your order number and reason for the return. We may ask you to provide photos of the product and packaging to assess the issue.
Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within [insert number of days, e.g., 5-7 business days]. You will receive a confirmation email once your refund has been processed.
Return Shipping Costs: If the product is being returned due to a defect, we will cover the return shipping costs. However, if the return is for any other reason (e.g., buyer’s remorse), the customer is responsible for the return shipping fees.
2. Refunds for Service Orders (Repairs, Installations, etc.)
For services such as repairs, installations, or technical support, the following refund terms apply:
Eligibility for Refunds: Refunds for services may be issued under certain circumstances, such as:
If the service was not performed as agreed upon or was incomplete.
If the service resulted in additional damage or failed to resolve the original issue.
Partial Refunds: In some cases, a partial refund may be issued based on the service already performed, particularly for services that have already started or been partially completed.
How to Request a Refund: If you are dissatisfied with the service provided, please contact our customer service team at info@tweaker.in within [insert number of days, e.g., 7-14 days] of service completion to discuss your concern. We may require documentation, such as photos or service reports, to process your request.
Refund Process: After evaluating your request, we will provide a solution, which may include a full or partial refund or additional service. Refunds will typically be processed within [insert number of days, e.g., 5-7 business days] to the original payment method.
3. Digital Products and Services
Due to the nature of digital products and services (e.g., software downloads, online consultations, etc.), we generally do not offer refunds once the product has been delivered or the service has been rendered. However, exceptions may apply in cases of technical issues or service failures.
If you encounter issues with a digital product or service, please contact our customer support team at [Your Contact Email] so we can assist in resolving the problem.
4. Non-Refundable Fees
Certain fees may not be refundable, including but not limited to:
Shipping and handling charges (unless the return is due to an error on our part)
Installation or service charges for work already performed
Gift cards or promotional credits
5. How to Request a Refund
To initiate a refund request, please contact our customer service team at:
Email: info@tweaker.in
Please include the following information in your request:
Your order number
A detailed explanation of the issue (e.g., product defect, service dissatisfaction)
Supporting documentation (e.g., photos, service reports) if applicable
6. Refund Processing Time
Once we receive your return or refund request, we will notify you of the status. Refunds will generally be processed within [insert number of days, e.g., 5-7 business days], and the funds will be credited to your original payment method.
Please note that depending on your payment method or financial institution, it may take additional time for the refund to reflect in your account.
7. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
