At Tweaker, we strive to provide excellent service and customer satisfaction. If you need to cancel or modify an order or service request, please review the following cancellation policy.
1. Product Orders
For product orders placed through our website, the following cancellation terms apply:
Before Shipment: If you wish to cancel an order before it has been shipped, you may do so by contacting our customer service team at info@tweaker.in . Cancellations made before shipment will receive a full refund.
After Shipment: Once an order has been shipped, cancellations will not be accepted, and you must follow our Return and Refund Policy for returns. Please refer to the return instructions included with your order or contact us for further assistance.
2. Service Orders (Repairs, Installations, etc.)
For service requests such as repairs or installations, the following cancellation terms apply:
Before Service Appointment: If you need to cancel a scheduled service appointment, please notify us at least [insert number of hours or days, e.g., 24 hours] before the appointment. You can contact our customer support team at [Your Contact Email] or [Your Contact Phone Number]. Cancellations made within this time frame will not incur any charges.
After Service Appointment Confirmation: If you cancel or reschedule after the service has been scheduled, a cancellation fee of [insert fee amount or percentage] may apply, depending on the nature of the service and the time frame of cancellation.
Service Already Performed: If the service has already been completed or is in progress, cancellation or modification of the service may not be possible, and you may still be responsible for the full service fee.
3. Digital Products/Services
For digital products or services (e.g., software installations, online consultations), cancellations are generally not possible once the service has started or the product has been delivered.
If you need to cancel a digital service, please contact us immediately at info@tweaker.in, and we will evaluate the situation on a case-by-case basis.
4. Refunds for Cancellations
Refunds for cancellations are processed according to the following terms:
If your cancellation request is accepted before the service or product is delivered, a full refund will be issued.
If the service has been partially or fully completed, or if the product has been shipped, you may not be eligible for a full refund. In these cases, we will assess the cancellation based on our return, refund, and service completion policy.
Refunds will typically be issued to the original payment method within [insert number of days, e.g., 5-7 business days]. Please note that payment processing fees may be non-refundable.
5. How to Cancel
To cancel an order or service request, please contact us at:
Email: info@tweaker.in
Please provide your order number, service request details, and reason for cancellation to help us process your request as quickly as possible.
6. Modifications to the Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically for any updates.
